Privacy Policy

At LifeDesigns ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, engage our graphic design services, or interact with our Design Bot — our WhatsApp and social media-based client service assistant. By using any of our services, you consent to the practices described in this policy.

Information We Collect

We collect information you provide directly to us and information collected automatically when you interact with our services — including our website and the Design Bot.

Information You Provide Directly (Website & Studio):

• Name, email address, phone number, and company name when you submit an enquiry or contact form
• Project briefs, creative requirements, and related content you share with us
• Billing details and payment information required to process invoices
• Correspondence records including emails, WhatsApp messages, and meeting notes
• Feedback, reviews, or testimonials you voluntarily submit

Information Collected via the Design Bot (WhatsApp & Social Media):

• Your name, WhatsApp number, or social media handle used to initiate contact
• Account registration details such as email address where provided
• Chat messages, design prompts, and creative instructions sent to the Bot
• Images, logos, brand assets, and reference files uploaded through the Bot
• Project briefs, revision requests, and delivery preferences submitted via chat
• Payment references or billing information shared to confirm transactions

Information Collected Automatically:

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent, and navigation paths on our website
• Referring URLs and search terms that led you to our site

How We Use Your Information

We use the information we collect for the following purposes:

General Service Use:

• To respond to your enquiries and provide quotations for design services
• To deliver, manage, and fulfil creative projects you commission
• To process payments and issue invoices or receipts
• To send project updates, proofs, and delivery notifications
• To send promotional communications, newsletters, or design tips — only with your consent
• To improve and optimise our website experience and service offerings
• To comply with legal obligations under Zimbabwean law
• To protect against fraud, misuse, or unauthorised access to our systems

Design Bot Specific Use:

• To receive, log, and process client briefs submitted through the Bot
• To track the status and progress of your active design projects
• To deliver completed design files, proofs, and assets via the Bot's file delivery function
• To respond to customer support queries, revision requests, and general enquiries
• To confirm payment receipt and update project status accordingly
• To improve the Bot's responsiveness and service accuracy over time

Sharing Your Information

We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in delivering services (e.g., printing partners, courier services, cloud storage providers), bound by confidentiality obligations.
• Professional Advisers: Lawyers, accountants, and auditors where necessary for compliance or business operations.
• Legal Requirements: Where disclosure is required by Zimbabwean law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share personal information with advertisers or unaffiliated third parties for their own marketing purposes.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Necessary for the website to function correctly.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.

You may disable cookies through your browser settings at any time. However, doing so may affect the functionality of certain features on our site.

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Website & Studio:

• Client project files and correspondence: retained for a minimum of 5 years following project completion
• Invoice and payment records: retained for 7 years in accordance with Zimbabwean tax legislation
• Website enquiry data: retained for 2 years from date of submission
• Marketing contact lists: retained until you unsubscribe or request removal

Design Bot (WhatsApp & Social Media):

• Chat conversation logs and design briefs: retained for 3 years from the date of last interaction, to support project continuity and dispute resolution
• Uploaded brand assets and image files: retained for the duration of the active project plus 12 months, after which they are securely deleted unless the client requests extended storage
• Payment references shared via the Bot: retained for 7 years in line with financial record requirements
• Inactive Bot accounts with no engagement for 24 months will have associated data anonymised or deleted

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure, password-protected cloud storage for client files
• Encrypted email communications where applicable
• Restricted access to personal data on a need-to-know basis
• Regular review of our data handling and security practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing sensitive information online.

Your Rights

You have the following rights regarding your personal information held by LifeDesigns:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Objection: Object to the processing of your information for direct marketing purposes.
• Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided in Section 11 below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner services. These sites are governed by their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete that information.

Design Bot — App-Specific Privacy Policy

The LifeDesigns Design Bot ("the Bot") is our official client service application operating on WhatsApp and other social media platforms. It enables clients to submit design briefs, track project progress, communicate with our design team, receive completed design files, and manage payments — all through a familiar messaging interface.

This section sets out privacy practices specific to the Bot and should be read alongside the general provisions of this Policy.

10.1 — Data Collected by the Design Bot

When you interact with the Design Bot, the following information may be collected:

• Identity & Contact: Your name, WhatsApp number, social media handle, and email address (where provided during registration or onboarding)
• Design Briefs & Prompts: All text messages, creative instructions, revision requests, and project descriptions you send to the Bot
• Uploaded Assets: Brand logos, reference images, photos, fonts, and any other files you share with the Bot in connection with a design project
• Project Tracking Data: Project status updates, approval records, delivery confirmations, and revision history
• Payment Information: Transaction references, proof of payment screenshots, and billing details you provide to confirm payments
• Interaction Data: Timestamps of messages, response times, and feature usage patterns used to improve the Bot's performance

10.2 — How the Bot Uses Your Data

• To authenticate your identity and retrieve your active project details
• To receive and log design briefs and relay them to the LifeDesigns creative team
• To send you project status updates, proof approvals, and delivery notifications
• To deliver completed design files directly through the Bot's messaging interface
• To record and confirm payment receipt and update your project status
• To respond to support queries, answer FAQs, and escalate complex issues to a human team member
• To improve the Bot's accuracy, language understanding, and response quality over time

10.3 — WhatsApp & Platform Data Practices

The Design Bot operates through WhatsApp Business API and may also be accessible via other social media platforms. When you message the Bot, your interaction is subject to both this Privacy Policy and the privacy policy of the relevant platform (e.g., Meta/WhatsApp). We encourage you to review WhatsApp's Privacy Policy at whatsapp.com/legal/privacy-policy.

• LifeDesigns does not control WhatsApp's data practices or infrastructure
• Messages sent through the Bot may be subject to WhatsApp's end-to-end encryption
• We only access the content of messages to the extent necessary to provide the service
• We do not use Bot conversation data for third-party advertising purposes

10.4 — Uploaded Files & Brand Assets

Any files you upload to the Design Bot — including logos, photos, and brand assets — are treated as confidential client materials. They are:

• Stored securely in our cloud systems with access restricted to the assigned design team
• Used exclusively for the purpose of completing your commissioned design work
• Never shared with unaffiliated third parties without your written consent
• Deleted or archived in accordance with the retention schedule in Section 5

By uploading files to the Bot, you confirm that you have the legal right to use and share those materials and that doing so does not infringe any third-party intellectual property rights.

10.5 — Opting Out of the Design Bot

You may opt out of communications from the Design Bot at any time by:

• Sending the message STOP to the Bot on WhatsApp
• Contacting us at privacy@lifedesigns.co.zw to request deactivation of your Bot account
• Blocking the Bot's number on WhatsApp

Please note that opting out of the Bot does not cancel any active design projects or payment obligations. Project communications will then be handled via email or phone.

10.6 — Automated Processing & Human Review

The Design Bot uses automated processing to handle routine requests such as project status checks, FAQ responses, and file delivery. For complex briefs, revision discussions, or issues requiring creative judgement, conversations are reviewed and handled by a member of the LifeDesigns team. You have the right to request human review of any Bot interaction by messaging "SPEAK TO A PERSON" at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

For significant changes affecting the Design Bot, we will send a notification via the Bot to all active users prior to the changes taking effect.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: